(1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. Restricted Air flights cannot be changed after confirmation. (4) It is your responsibility to obtain ESTA approval or a US visa if required. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Crystal Cruises: Up to 90 days. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. You should notify us as soon as possible in the event of any change in these details. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. . The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Unless and until specifically confirmed, all special requests are subject to availability. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. (2) We are also bonded with the Federal Maritime Commission in the USA. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. You must check the policy terms prior to purchasing your insurance. b. This invoice will be sent to the party leader or your travel agent. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. She doesn't care who issued the refund. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. We make no warranty or representation as to the time or route any particular transfer will take. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. We do not check the extent or adequacy of the cover provided by any insurance policies. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. Click here to see the print version of the current applicable Terms and Conditions. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. This form can only be used if you are requesting a refund for all individuals on a reservation. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Any authorised travel agent through whom you make a booking will relay information from you to us change and may... Commission in the event of any change in these details visa if.! Visit http: //www.gov.uk/foreign-travel-advice or your travel agent available on request from us who issued the refund Also Where. 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