Receive e-statements and manage payments. Transactions made in-app and online are not limited to a specific amount. It's protected electronically by what's called a firewall. We will always communicate the change, and you have the option to close your account. However, if you made a Boosted Payment each month of 71 this could reduce to 640 and youd pay off your balance in just 6 years and 8 months; assuming you didnt miss any payments, your interest rate does not change and there was no further spend. This also applies to any additional cardholders you may have on your account which can be updated in their section. Yes you can use your marbles card anywhere where the Mastercard symbol is displayed. You have the choice to pay more than this, and can repay any amount up to full balance. We will issue you with a Password. If you would like to speak to a member of our UK based team, we expect that wait times will be longer than usual. You can either edit your personal details in your online servicing account or call our customer services on 0333 220 2692*. Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. Call costs from mobile companies and operators may vary so please check before calling. You will need to make a Chip and PIN transaction with your new card before you can start using contactless (it's just a security thing). Your card is now activated and ready to use straight away. View transactions and track your balance whenever and wherever you want. You'll need the following details to hand: Last name Date. With this kind of security, the chances of someone scrambling a message and then guessing the correct code are about 1 in 340, 282, 366, 920, 939, 000, 000, 000, 000, 000, 000, 000, 000. This service offers more secure Internet shopping, using your preferred form of Internet payment your marbles credit card. Within 8 weeks of receiving your complaint, you should also either receive a final response, or a communication outlining when you can expect a final response. View your latest transactions, including transactions that are still pending. For more information, see the developers privacy policy. You can make payments for any amount so long as your credit limit allows, but some merchants apply a contactless limit of 45. This will appear on your next statement. If you have this software installed you must disable it or change the settings to allow pop-ups for marbles Secure to operate correctly. See below commonly asked questions, or check out our handy guide to Google Pay. These fees will be shown on the front of your statement together with the exchange rate. Enter the information from the personalized card you received in the mail. You can choose from one of the following options: We will send you a text/SMS alert message if youre getting close to your credit limit. Always tell us if youre moving house, keep your statements and receipts safe (dispose of them securely) and never disclose your PIN to anyone else, not even a marbles card customer services advisor. You can set up a Direct Debit via your Online Account Manager in the Payments & Transfers section. Yes, Google Pay can be used anywhere you see the Google Pay or Contactless icons. You have the choice of setting up a Direct Debit to cover at least the contractual minimum payment, the full amount due or a set amount each month (where this is less than the contractual minimum payment shown on your statement, the contractual minimum payment due will be collected). Enter your details to set up your new Card. If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0333 220 2692* immediately to disable your card in Apple Pay. Not all Telephone Banking Services are available 24 hours a day, seven days a week. Youll need the following details to hand:- Last name- Date of birth- Postcode- Your card details OR your account number, Ive been using this card for 5 months now, I got it originally to improve my credit score, however I find it by far a great tool and so convenient, I use it all the time now for fuel, meals out etc when I dont have the ready funds, if Ive had a lean month with bills, then I pay it off in full before my statement date, just the convenience of it all is fantastic, the app itself is clean and fresh and is flawless in the way it works, after a payment the credit limit is fully restored the day after, with payment pending until the day after that as well, but one feature I particularly like is the live chat feature in the top right corner of the app, looks like a speech bubble, I had some questions the other day and i was connected virtually straight away no messing, the woman I messaged was helpful to the extreme and didnt make me feel like an idiot for needing further clarification over the fact its been a lot of years since I used a credit card, so was just needing further information, she totally understood and helped explain how the billing cycle works, so all in all both the app and the card are superb, even the card design is nice to look at and admire (bit sad I know) but I appreciate having it and am so grateful I got accepted in the first place. Our consumer brands include the aqua, marbles and Opus branded range of credit cards. To activate your marbles card call us on: 0800 328 2523 *. Manage your account anywhere, anytime, with our secure mobile app. The developer provided this information and may update it over time. Its completely free of charge and is simple to arrange, call our customer services on 0333 220 2692* for more information. Download the app and click Register for Online Account Manager. You can see your balance, check what you've bought recently and look back at past transactions, all online. Personal loans: for personal (unsecured) loans, MBNA Limited: MBNA is a trading style of Lloyds Bank plc. By post - It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692 *, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer Services. The Financial Ombudsman Service hasmore on 'exceptional circumstances'. Your marbles card is accepted in 32 million places and 600,000 cash points around the world. To check the amount you need to repay, your credit limit and how much credit you have available, please look at the summary of your account. Your PIN number will be sent out under separate cover so you should receive this within the next few days. It's simple to activate your credit card online using our secure online form. Call costs from mobile companies and operators may vary so please check before calling. An easy way to do this is by using your Online Account Manager or mobile app. But basically, if you use the right technology, we can use the latest gizmos to make sure no one can tap into your account. Credit available to UK residents aged 18 and over. When you take out a marbles account, we ask you to have Internet Explorer or Netscape version 4.0, or above. Credit cards: are issued by MBNA Limited. As a marbles customer, you can enjoy the benefit of changing your monthly payment date to suit you. For the wellbeing of our colleagues, we have reduced our call hours, but you can fully manage your account through our phone system, Online Account Manager and the App outside of these hours. The APR applicable to your account will depend on our assessment of your application. We are closed on Sunday. If you dont have a mobile phone, you can download the marbles Card app (if you have access to a device). Please see 'Summary of Charges' which appears on Page 2 of your statement. If you give your security details to a TPP that is not authorised, we will assume it is you authorising us to give access to your account. Your computer will always check the code before it takes a message from us. Change your payment date up to twice a year. Please remember to allow 7 working days for your cheque payment to reach us and please do not send cash payments in the post. It's protected electronically by what's called a firewall. You can change an existing Direct Debit anytime by contacting us. This is an additional amount on top of your contractual minimum amount which we recommend you pay to clear your balance faster and help ensure your account does not fall into Persistent Debt. Choose a monthly repayment date that suits you. If you make your payments by Direct Debit (other than a fixed or Boosted Payment Direct Debit) well automatically collect the Recommended Extra Payment as part of your Payment Requested, unless you ask us not to by contacting us. You can make Boosted payments manually online or by calling our automated customer service line. To apply, you must be a UK resident aged 18 and over. The APR applicable to your account will depend on our assessment of your application. Please note that you will need to be registered with Online Services in order to do so. The FCA has considered ways in which credit card customers can avoid long term debt. You can transfer balances from as many other cards as you want up to your available credit limit. Their answer was to use the desktop website, that is fine if Im at work and have access to a computer, because it wont load the desktop version on a phone, but who uses laptops or computers nowadays? For customer enquiries or to make a payment: 0333 220 2691*. We recommend that all customers register for Online Account Manager or download the App. Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. Your payment must have cleared by the due date that appears on your statement. Getyour free Experian credit report online with a free trial of CreditExpert. If you have a Direct Debit set up (other than for a fixed amount or a Boosted Payment) well automatically collect the Recommended Extra Payment as well as the contractual minimum payment as part of your Payment Requested, unless you ask us not to by contacting us. If you'd like to discuss this further with us, please do not hesitate to send us a message over the app - Nicole, no issues, straight foward and very easy to use. We recommend all customers register for Online Account Manager and download the marbles App. We know this may be a difficult time. If you're already logged in to online servicing, simply select 'Activate now'. Front Back 15-Digit Card Number 4-Digit Card ID Our Use of Cookies American Express uses cookies on this website for non-essential purposes. The worst use experience of any app I have even used! The terms and conditions of your card will still apply. 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