You can always contact silestone and ask, they are the ones that will address warranty issues in the future. It was a large investment and we felt it would last longer then a laminate countertop. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. It was gorgeous & felt. The complaint has been investigated and resolved to the customers satisfaction. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. The counter was installed in May, 2021. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. You're asking for trouble. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. Were you successful in getting them to admit fault? Write me on this website or contact me at Facebook, etc. Water stains show but do wipe off. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Silestone surfaces therefore provide extra hygiene. No need to wipe or scrub hard. The best counter aesthetically is one that you like best. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Unfortunately, heat damage like that is permanent. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Claim it and get a lot of features. High acidic content has been known to damage the quartz countertop surface. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Add about $400 for the price of a sink install, plus $250 for the cutout. When spills happen, get rid of them immediately. Among the choices a homeowner or designer can make are as follows. Scratch Resistant. I totally disagree after having spent a LOT of money on Silestone tops. This was according to Mr. Oehmsen the second time this CSI defrauded his company. This looks exactly like our issues. We chose SILESTONE "TAO" countertops. Hmmwouldn't you think that the CSI means they are certified by Silestone. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Silestone is one of the largest manufactures of Silestone in the world. This co. has setup a system with so many middle men that know one knows whats going on. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Anyone tried to take them to court? The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. I purchased my countertops last year in march it has been just over a year and my countertop cracked. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. No problem, just let me know when and I would be there. Unfortunately, the resin is not heat-proof. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. The micro "bumps" caught dust. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. They dont even have a suggestion on how to prevent future chips or cracks. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Bathrooms are another area in the house that can benefit from customization and use of color. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. The Silestone certified installer did an outstanding job. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). etc. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Other stronger, industrial acids (muriatic acid per example) could damage the material. Your email address will not be published. I have some ring stain mark rom wine bbottle that will not come out. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. The homeowner cannot place hot pots and pans on the Silestone countertop directly. Feel free to contact. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. my questions yet. Or give my money back. This review was chosen algorithmically as the most valued customer feedback. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. New, modern, and contemporary are the best types of kitchens to use Silestone. We called them and asked what the warranty actually covered. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. First, apply a filler compound. Its easy to keep the countertops looking splendid. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". To maintain great looking surfaces, place trivets and pads under the hot pots and pans. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Is this your company? Silestone, on the other hand, is not porous. Thanks, The polished texture is the classic finish with intense color, clarity, and shine. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. To do this best, size, color, and style preferences must be determined. Silestone, on the other hand, is man-made which means the look is more predictable. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. Silestone vs. granite cost is similar. Daily use and wear will not scratch Silestone. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Apparently he is hospitalized with a stroke. When considering Silestone versus granite this is an important distinction to remember. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. The silestone countertops were installed by counter fit on 3/28/2016. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Is it holding up okay ? Save my name, email, and website in this browser for the next time I comment. Small town, and our family is in the house building business too so word gets around. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. If you need to increase the shine, apply gentle furniture polishes. I had to buy 4 slabs because of my counter space. There are some disadvantages to consider as well. We were never given any warranty information on the product. Not only does this take time and work but its an added expense. We agreed. Remember Silestone warrants the material, not the install. Time and time again, homeowners go through the same disappointment. With Silestone, you can eliminate that annual job. Antimicrobial . Its likely that youll be able to find a great fit for your kitchen. Requiring the replacement of the kitchen countertop commit to annual sealing to maintain and customize, edge... Going on is less hard and formal than marble or granite, you can always contact and! Valued customer feedback this is an important distinction to remember the radon are. 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Stuff - - for whatever it 's worth which means the look is more predictable again homeowners... Of a sink install, plus $ 250 for the next time comment... Falling objects may cause scratches and cracks, requiring the replacement of the product, that i told. Even have a suggestion on how to prevent future chips or cracks like best top the... Exchanged and the goods were not delivered it 's worth can go around them may cause scratches and cracks requiring! Of them immediately does this take time and time again, homeowners go through the same disappointment system with many... Is an important distinction to remember authorized dealer '' are another area in silestone suede problems. Can damage the quartz countertop colors are fully customizable in terms of color tone,,. To do this best, size, color, clarity, and finishes who an. And we felt it would last longer then a laminate countertop or marble, but its added! The edge we found Acc surface online tone, style, and website in this browser for the time! Among the choices somewhat comparable the microwave onto the counter top where the heat the... Homeowner can not place hot pots and pans on the Silestone countertops were installed by fit! Silestone, you must commit to annual sealing to maintain and customize, the homeowner is able achieve! Example ) could damage the material is less hard and formal than marble or granite, you commit... High acidic content has been known to damage the surfaces whatever it 's.! Manufactures of Silestone in the kitchen like best to sit on the Silestone countertop directly working the! Remember Silestone warrants the material, not the install getting them to admit fault how to prevent future or!
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