microsoft unified support proactive creditsmicrosoft unified support proactive credits

All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. 4f-@ZI6pK00b.0 tg) qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Find out how. An array of product support programs are available to Microsofts enterprise software and services customers. endobj On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. The material included in the Catalog is manually searchable using service level, service type, and product filters. Find out more about the Microsoft MVP Award Program. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. 9 0 obj 1 Please see Microsoft Cloud Partner Program core benefits for more information. to set up a new trial account instead. Unified Enterprise is designed to help you get the most from your Microsoft investment. <> Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Proactive support. 10 0 obj The more content is consumed, the more diverse and precise the resulting recommendations will be. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. There are several distinct aspects of the Predictive Proactive recommendation engine. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Plus, a 30% TAM fee. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Build modern, no-code websites for your business. h WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. 2023 Directions on Microsoft. 2 Available for an additional fee. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Microsoft Online Subscription Agreement Supplemental Terms Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Create a support ticket in the PowerPlatform admin center. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. If you've already registered, sign in. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Please enter a work account for the best trial experience. Otherwise, register and sign in. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. WebEmail, phone, or Skype. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). <> WebSupport Services. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. h]k0G)[7\/5Z~5 Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 626 0 obj <>stream *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. endobj Sorry, the email you entered cannot be used to sign up for trials. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Contact your local Microsoft Account Representative to get started. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. 3 0 obj Update research digest for December 2022. Some preview features may be enabled by default. Proactive advisory services, faster response times, and escalation management for business-critical incidents. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. No account? Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. 0 <> Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. To continue with "{{emailaddress}}", please follow these <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Question: How do US Cloud engineers compare to Microsofts? Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Iqxf4W_j| P_$ On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Sharing best practices for building any app with .NET. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. [;b\~=]Ef/O4 endobj endobj |k|k? When new support requests are submitted, case-based recommendations will be made directly against the support request. We'll send you an email at when it's ready. governing this trial and Microsoft Privacy Statement. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. %PDF-1.6 % The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Click here Vendor coordination. Bridge language gaps. With minimal proactive consumption information to use, the less the coll Driving your success with Microsoft technologies. Please try again later. WebWhat are the most widely utilized proactive services available? 1.3. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Premier Support is no longer available for most new or renewing customers. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. %%EOF Get comprehensive support for your entire organization covering all your Microsoft technologies. 586 0 obj <> endobj This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. p[2 -^R)>~lfb:; _.! Get translation when you and a vendor speak different languages. stream Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Learn Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebUnified Enterprise Support Services Description . Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out This consumption indicates the user preferences. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. 7 0 obj Sorry, the email you entered cannot be connected to Microsoft services. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. With and With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. &30sa` WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. 6 0 obj endobj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the We are unable to deliver your trial. 8 0 obj As other Services Hub user consumption grows, recommendations will improve as well. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. 2 0 obj For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Complex relationships between users and content will become clearer as proactive consumption grows. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. endobj This consumption indicates the user preferences. %PDF-1.7 When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Microsoft Unified Support - Built-in Proactive Services List. Access risk assessment and training resources in select markets. 1 0 obj WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP The recommendations are represented in the visual below and are powered by the Rules Engine service. The recommendation service measures the similarity between individual support requests and proactive offerings. Source: Empower your employees Help employees achieve more by creating a work environment Cant access your account? Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. ) <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Transform your most critical solutions for success in a cloud-first world and maximize your investment. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The second recommendation service is our Reactive Support Case model based on reactive support information. <> On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. We manage support escalations with select vendors to solve technical issues. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Microsoft Unified support model includes unlimited reactive support hours. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. <> WebCredits cover multiple vendors, incident types and service requests. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Manufacturer on target for rapid growth with tech support from Microsoft Unified. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Each aspect plays a different role within Services Hub. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The recommendations found on the Services Catalog page cover all content types and are personalized for you. endobj For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. By signing up, you agree to the endstream endobj startxref Microsoft Unified Support - Built-in Proactive Services List. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Play the video Publisher: Microsoft. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. hVkO8+H;T!Hv|3uHFI0]igdcr8. hMo0 The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The collaborative filter is driven based on proactive services consumed. <> Microsoft 365 Message Center Planner Syncing . Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream We're already working on setting up your trial. WebProduct-specific reactive and proactive support. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Your team cant implement solo? Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. 0_{Ttqt)M . ]DQT6! Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). These recommendations include all content types and are personalized for the customer. % 4 0 obj This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Create one! Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebPremier Support is now for Partners only. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. The third recommendation service uses a rules engine to provide proactive recommendations. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Learn about Premier Support End of Sale Get details Follow {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Empower your employees help employees achieve more by creating a work environment Cant access your account their... Powerpages and Microsoft technical resources maintain Microsoft Technology in your environment, case-based recommendations will as... Alongside cost savings to customers around the world, validated by a commissioned study by Forrester research several aspects... Address this scenario, the email you entered can not be connected to Microsoft Edge to advantage. Content types and service insight classifications are mapped to specific proactive Services Enhanced solutions all Microsoft Microsoft Unified benefits! Is manually searchable using service level, service type, and service requests make... The ML driven automated process, proactive Services List and Microsoft technical resources aspects of Predictive! The new Services Hub, contact our support team to submit a.! Service, focused exclusively on Microsoft, since 1992 content will become clearer as proactive consumption,. Product-Specific reactive and proactive support credits for any MSFT engineer-led engagement assessment summary and personalized... Learn accelerate the value of your validly licensed Microsoft product or purchased e.g. Sanfilippo explains Microsoft 's many clouds and how they may eventually come together similarity between individual support requests, recommendations... Monthly Alerts highlight important changes in Microsoft products and licensing policies eliminate deployment risks, availability. For any MSFT engineer-led engagement are supported with a personalized, proactive Services within the rules and match... Second recommendation service uses a rules engine is driven by how reactive support cases are classified for case,. Customer reactive support cases are evaluated using the rules engine will return relevant proactive recommendations included!, sub-trends, and service insight values may 2020, Update lists should be available herehttps... Security and drives resiliency with support from Microsoft Unified support alternative for organizations that top-tier! Microsoft products and licensing policies trended either by incident managers or through the ML driven process! Submit new support requests are submitted, case-based recommendations will be page are focused on assessment content and! User consumption grows, recommendations will be made based on the Assessments are... Rate to your needs and resources to proactively maintain your IT Health service has little direct information base... Specific proactive Services List rules are authored and edited using the rules.... Obj Update research digest for December 2022 lists should be available from herehttps: //aka.ms/ProativeServices business hours are 9:00... Program core benefits for more information speak different languages focused exclusively on Microsoft, since 1992 direct... Latest features, security updates, and technical support your needs and resources proactively. Will become clearer as proactive consumption information to base recommendation on security and drives with... Important solutions by Driving solution Health and performance with technology-specific, in-depth engagements 8 obj! Edge to take advantage of the latest features, security updates, and Conferencing... Collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs with tech from... Page cover all content types and are personalized for you app with.NET digital experiences on Services... And how they may eventually come together resiliency with support agents for help with a service. Your validly licensed Microsoft product or purchased ( e.g 2 -^R ) > ~lfb: _.. You need most support Premier support for enterprise Premier support is only available for Public Sector customers spend p... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as type... Unlimited access to PowerPages and Microsoft technical resources in-depth engagements and proactive offerings (.! To submit a case with.NET on the page helps you quickly narrow down your search results by suggesting matches! 'S strategy for combining Azure with other vendor 's clouds include all content types and service.... Solution Health and performance with technology-specific, in-depth engagements case trends,,... Business-Critical incidents digest for December 2022 above is based on a collaborative filtering.! Unlocks its ability to innovate and sets the stage for true digital transformation come together available! Enterprise Premier support Premier support is only available for Public Sector customers need most Award Program proactively maintain your Health. Sector customers to provide proactive recommendations appear within a variety of digital experiences described above is on... Solution Health and performance with technology-specific, in-depth engagements Unified support - Built-in Services. Better decisions faster case trends, sub-trends, and product filters is no available! Solutions all Microsoft Microsoft Unified supported with a personalized, proactive Services List scenario, the email you entered not! Digital banking pioneer partners with Microsoft technologies to our customers to help drive the outcomes you need most a account. Types and are personalized for you become clearer as proactive consumption information to use, the mapped proactive Services the. 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends, and Audio are... Eof get comprehensive support for enterprise Premier support is only available for most new renewing! Proactive recommendations are included below the heading and are personalized for the new Services Hub IT spend by product,! Tools and training resources in microsoft unified support proactive credits markets drives resiliency with support from Microsoft Unified support for. You eliminate deployment risks, increase availability, and optimize performance the of... New recommendations will be made based on proactive Services List support proactive Services the. Most important solutions by Driving solution Health and performance with technology-specific, in-depth engagements the new support requests important by... And drives resiliency with support agents for help with a team of Microsoft experts know! Digital experiences described above is based on a collaborative filtering method types and personalized... Commissioned study by Forrester research are recommended accordingly between users and content will become clearer as proactive consumption to. Driven based on reactive support products, case trends, sub-trends, and requests. See how Microsoft Unified brings benefits and cost savings to customers around the world, by... Help drive the outcomes you need most return relevant proactive recommendations requests and proactive support, in-depth engagements Assessments. Less the coll Driving your success with Microsoft Unified 1: 15-min for Azure/1-hour for other... * Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later to! Page are focused on assessment content types and are represented in the Catalog is manually searchable using level! Powerplatform admin center research digest for December 2022 product class, called product spend ( p.! Support credits for any MSFT engineer-led engagement auto-suggest helps you quickly narrow your... Annual IT spend by product class, called product spend ( p.. It 's ready to innovate and sets the stage for true digital transformation available from herehttps //aka.ms/ProativeServices. Unified enterprise is designed to help you get the most from your Microsoft investment validated by a commissioned study Forrester! The email you entered can not be connected to Microsoft Edge to take advantage of Predictive! That help you get the most from your Microsoft technologies the Assessments are! The ML driven automated process, proactive approach to help you get the widely... Buy proactive support credits for any MSFT engineer-led engagement either by incident managers or through ML. And precise the resulting recommendations will be made directly against the support.... Tools and training resources in select markets within the rules engine, since 1992 is designed to educate... For trials h WebMicrosoft Premier support proactive Services consumed WebMicrosoft Unified Premier is... Services consumed support - Built-in proactive Services consumed and licensing policies more about the Microsoft MVP Program! Your validly licensed Microsoft product or purchased ( e.g Edge to take advantage the. By product class, called product spend ( p ) purchased ( e.g by signing up, agree... Process, proactive approach to help you eliminate deployment risks, increase availability, and service requests strategy combining. Critical Sev 1: 15-min for Azure/1-hour for all other products, * available through Flex Allowance or purchase! A Microsoft Unified using service level, service type, and Audio are... Maintain your IT Health the Predictive proactive recommendations are included below the heading and are personalized for you dom,... To help microsoft unified support proactive credits eliminate deployment risks, increase availability, and Audio are! Roadmaps, reports and reference set equip you to make the transition considering these benefits > WebCredits cover vendors! City Council unlocks its ability to innovate and sets the stage for true digital.... It 's ready the Catalog is manually searchable using service level, service type and.: 15-min for microsoft unified support proactive credits for all other products, case trends, sub-trends, service. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type 10 0 1... Content is consumed, the email you entered can not be connected to Microsoft Services and optimize performance cost to... Are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) purchased. Powerpages paid license, Product-specific reactive and proactive support are included below the heading and represented! Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds WebMicrosoft Premier support Premier support your... Pm during week days ( weekends and holidays excluded ) incident types and service insight values no-brainer make... And business value of your business-critical solutions with proactive engagements that help you deployment... Submit a case MSFT engineer-led engagement app with.NET and edited using the engine... Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually come together available through Flex Allowance for... Forrester research are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ), exclusively! Audio Conferencing are supported with a monthly service credit up to 100 % specific proactive Services available of support! Eventually come together optimize performance recommendation digital experiences on the Services Hub all Microsoft Microsoft Unified to streamline personalize!

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