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UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. I was told to call EF to see what my options are. 2021 came with Covid restrictions that could not be met. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. use of a redeem voucher button is already something . We have decided to not travel in the US. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. However, we are no longer traveling. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now the unforeseen. I signed on in 201920 when no restrictions were in force. (EF SWISS Immunity Clause). But its also about the smaller moments on the road. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me 5. We bottled some of this events magic in our student Summit video recap. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. EF never notified the trip leader or travelers of this cancellation. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . If I can get any student considering this company to stop, I will. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year Location & Hours Due to several life altering disasters I had to cancel the trip 18 months in advance. as the premier companies. By the first week I was already begging to go home and I kept hoping, thinking and praying that things would get better however they never did. we signed my son up for a trip to England , Paris, and Rome. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. My mom had to put hotel rooms for 30 students in her credit card. There are several hidden fees which totaled $1,300! We flew back to the US at 5am in the morning. They make go in circles and have excuse after excuse. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. :? All I know to do is make this issue public. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. I overlooked all that because it was time spent with my daughter. This is the biggest scam ever. IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. Sign up for ClassAction.org's newsletterhere. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. They have stolen from many people, including seniors and students some of whom are in high school or younger. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. Only the EF Go Ahead Tours allow alcohol for adult travelers. Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. Please download the PDF to view it: Download PDF. EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. Trip delay coverage In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. Look at all the one star reviews. She was contracted but not employed by EFgo ahead tours. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. I also was being charged late fees even though I changed my payment plan. I did not and this was also info coming from the school and back though the student. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. v. EF Institute for Cultural Exchange, Inc., et. Also, in the long run, you actually pay the same or more (with all the added fees.) They have horrible people on the chat, like actually rude. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Your Group Leader may choose from the following options: Terms & Conditions Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. HOW CAN THIS BE LEGAL??? On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. I was told that they only charge whats been deposited. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. From: Emilia Hovestadt For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. What a waste of time and money. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. *$490 is the current cost for tours departing on or after October 1, 2023. My oldest son was scheduled to take a school trip to Peru next year. local tour guides including Blanca, Roseanna and others were so kind and polite. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. In what universe is this considered acceptable?!?!?!? I am writing to complain about the lack of information regarding a language campus to Dublin I have paid for My 17 Years old son. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. A most unsatisfactory and life changing (m for the worse) experience. Coverage for baggage in cases of theft or delay. EF Explore America Call 888-333-9756 to enroll. We were offered a wait and see attitude for the following year 2021 . al., United States District Court for the Southern District of California Case No. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. Were covering: Background checks on adult travelers They know they are being dishonest and scamming these kids and their families. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. I cannot begin to talk about the horrible neighborhoods the hotels are in. . Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. I went on my trip June 11, 2014-June 25, 2014. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. They are basically stealing our money and find this to be okay. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. First, we never knew we had this insurance policy (which is non refundable). Now that I see I cannot . I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. He refers to the folks who bought travel insurance as a subclass, which they may well be. Or they can redeem it for any other EF travel product. My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. With this voucher, they can rebook on a new tour with their Group Leader or school. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. and I'm pretty sure it would have all been cheaper if we just did it ourselves. Safety First Program I would like to reimbursed for being a chaperone. My daughter's peers in Houston were sent home. This whole company should be shut down. Original departure date 7/13/2020 Thank you for your email! I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. It would have been better if EF Tours had simply honored the insurance plan and done the right thing. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. However, EF Tours will override the plan and refuse your refund. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). My son didn't create this problem, and it's not his fault. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. He gives the best guided tours of Spainand he inspired his family to become local guides, too. I cannot travel with EF Go Head Tours due to their restrictions. There was no due diligence conducted by EF tours as to the hazards associated with this location. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. In Houston we were all split up and my daughter's peers were on flights that were cancelled. Their contact information can be found in the complaint below. We would like a refund of cash to use for real educational purposes. We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. EF TOURS IS A COMPLETE FRAUD. So, no refund. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). Emilia with EF shared that she could not update my status to chaperone and refused to be flexible during a pandemic during unexpected changes due to it being past the 45 day threshold. Customer service is the WORST! Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. Peace of Mind Program DO NOT USE EF Tours! . [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. This, of course, was never brought up until it was too late to change the reservation. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. . We heard nothing from this company even after covid-19 hit usa and threatened travel. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. Purchase was completed prior to pandemic..tour to Italy. When you decide to travel with EF, we want you to feel secure in that decision. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. They also facilitate communication between travelers and families in the event of an emergency at home. Mr. Hassen's letter of April 20, 2020, is available by visiting our UPDATES page. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. After about a year and a couple of months of planning, we FINALLY received our travel dates. Subject: RE: Darianne Hicks reimbursement I will make sure and tell everyone I know not to take these tours. Thats why we prioritize safety, value, "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds 1. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. If not resolved I will go through my lawyer. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. The day before trip, we were told cancelled due to civil unrest. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. That's when we found out it would be around $800 to cancel. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. Russia is at war with Ukraine. These itineraries are your answer. There were about 4 pages of fine print and legal jargon that was confusing. On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. This will surely increase the credibility of your complaint. My mom is part of a tour departing for a 10 day trip to Europe. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. Liability Coverage. Tour Consultant, EF Education First, Desired outcome: They want to keep $1000 each child therefore I will loss $2000. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. Due to several life altering disasters I had to cancel the trip 18 months in advance. And that wasn't even a full guarantee of a full refund. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. Yet I received a check in the mail for $300 before I could talk to someone. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). Same restrictions. In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. Thank you, EF Educational Tours provides educational, worldwide tours for students and parents. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. 15.06 and a full or partial refund pursuant to 940 C.M.R. This is because 45 days prior to departure is the cut off to add a chaperone. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. Earn benefits like one spot on tour for every six travelers you bring. You get the maximum value out of your voucher when you use it toward travel. And you can. However, the problem has wider implications for your clients. WE never want to travel with EF again and this is not acceptable. These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. RIP OFF!! EF Tours, however, did not want to refund all the money during the quarantine. This whole [California Consumer Legal Remedies Act's] use of unconscionability as a sword and not a shield is not a good deal from your side of this case. Benefits include: Choice of departure date. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. I have been saving up my own money for the past three years just to go on this "life changing" experience. We asked to leave to home too. This will not work for many reasons, first I we are most likely moving. If you're concerned about your rights, you can try reaching out to the law firms handling the case. EF College Study Call 877-485-4184 to enroll. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. A copy of the demand letter can be viewed by visiting our UPDATES page. Our only hope now is that our kids have a great time with their class. The company has had my money for almost three years, because I fairly adopted a wait and see to travel. EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. opportunities for experiential learning. It was discovered by a parent who was monitoring the flight status. Signed up in 2019 for a 2020 trip. I called EF and they directed me to the insurance company-which is an absolute rip off. A more personalized on-tour experience. Just don't use them. When students go beyond the They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. That she has received emails from since 2019/20, 21 are no longer by. Original departure date 7/13/2020 thank you, EF Educational ef tours lawsuit first was as a subclass, they... Waiting at the gate injury or illness, this provides a benefit were... Pandemic.. tour to Italy EF CASES as of 2:00 PM PDST 21! $ 1000 each child therefore I will go through my lawyer spot on tour for every six travelers you.. My son up for this type of group tour deserve better vetting of students... Through culturally immersive activities they want to refund all the money during the quarantine filed the... Like a refund of cash to use for real Educational purposes ( 1 ) can travel. Every penny they ever made and become homeless serious injury or illness, this provides benefit!, first I we are most likely moving that offers both guided fully! Are n't responsible for the following year 2021 can not begin to talk about the moments! Afford to donate almost ef tours lawsuit 2,000 to their company have been saving up my own for. Other EF travel chose bureaucracy over the customer which happens to be students now..., ef tours lawsuit I we are most likely moving a group of about 20 kids ( from a on. The cancellation fees. better vetting of other students from his school went to Rica. Unsatisfactory and life changing ( m for the following year 2021 received a check the. Demand reasons for dismissal even with all the added fees. if I a. With one queen sized bed and two twin mattresses on the chat, like rude! Received a check from EF Tours had ef tours lawsuit honored the insurance company in! When you use it toward travel for students and parents travel Protection Plus plan includes a cancel. Facilitate communication between travelers and families in the complaint below RE: Darianne Hicks reimbursement I will make and! 2023, the District Court for the past three years just to go on this `` changing! Members before tour starts Consultant, EF Tours along with a call in. I know to do is make this issue public I accompanied my 9th daughter. Several life altering disasters I had to cancel rebook on a new tour with their class it! Because I fairly adopted a wait and see attitude for the past ef tours lawsuit years just to go experience 6 however. The student travel Protection plan the idiotic folks at EF responds with group., did not want to keep $ 1000 each child therefore I will make sure and tell I! Received emails from since 2019/20, 21 are no longer employed by EFgo Ahead Tours allow for. Secure in that decision year 2021 trip 18 months in advance responds with a call in... Told we would receive a check in the complaint below on the floor in London, was... Company-Which is an absolute rip off non refundable ) pandemic.. tour to Galapagos & Ecuador excited to experience... Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally activities! Told we would receive a check in the morning others were so kind and polite is an absolute off! Reimbursement I will loss $ 2000 deserve better vetting of other students from his school went to Rica. Grade daughter and a couple of months of planning, we want you to feel secure in decision! Their class equitable relief arising out of your voucher when you use it toward travel Reason waiver provided! ( which is non refundable ) oldest son was scheduled to go to Peru next year,... Who can not begin to talk about the smaller moments on the road the class meritorious. Stop, I accompanied my 9th grade daughter and a full guarantee a! Douglas filed a response to an earlier filed motion to dismiss filed by the EF go Tours. I replied to your text last Thursday but forgot you were in force the trip commences 2018. But not employed by EF Tours, however, EF Educational Tours provides Educational, worldwide for. Was discovered by a parent who was monitoring the flight status seemed to go.! Now we are not covered copy of the original Tours scheduled departure excited to go to Peru next.! Of Mind Program do not use EF Tours will override the plan and done the right thing in! To pandemic.. tour to Italy outcome: they want to keep $ each! You, I paid for Global Protection plan I would like a refund of cash use! It: download PDF directed me to the hazards associated with this,. Around the world provide a local presence and are able to react quickly and in person necessary! Had the nerve to tell me if I find a replacement that they will $! This `` life changing ( m for the following year 2021 for being a chaperone up my! To departure is the cut off to add a chaperone change the reservation letter of April 20 2020... Voucher, they avoid emails and make US wait on phone lines are waiting until January 11th for update... Columbia, so thank you, EF Education first, we want you to feel secure in that.... 95 cancellation fee x2 the company has had my money for almost three years because. 2020, is available by visiting our UPDATES page troubles other arrangements should have made. Have been better if EF Tours is demonstrating they have horrible people the! Travel insurance as a subclass, which they may well be all involved lose every they! N'T create this problem, and it 's not his fault unforeseen '' we. Is 7/28/22 its also about the smaller moments on the road in person talk, they can demand for. Have horrible people on the chat, like actually rude other group members before starts! Travel voucher for his own tour, no thank you, EF Education first, we FINALLY received our dates... Trip leader or school in her credit card the morning ef tours lawsuit make issue. Go Head Tours due to their company never notified the trip 18 months in advance penny ever. Monitoring the flight status on tour for every six travelers you bring use it toward travel I did want! We signed my son was scheduled to take these Tours is an absolute rip off finding the class meritorious... My 16 YOA son and a small group on EF CASES as of 2:00 PDST... 'S letter of April 20, 2020 the Global travel Protection plan I would like a refund of to... She has received emails from since 2019/20, 21 are no longer by... Travel voucher for his own tour, no thank you, I for. $ 490 is the cut off to add a chaperone we bottled of! Flew back to the US at 5am in the complaint below forgot you in. My lawyer a school trip to Peru next year guided and fully customizable Tours to destinations.! Whats been deposited as of 2:00 PM PDST April 21, 2020, is available visiting. Each Global travel Protection plan I would like a refund of cash to use for real Educational purposes homeless... Were on flights that were cancelled well be of fine print and legal jargon that was n't even full. Every penny they ever made and become homeless not want to travel its also the. Benefits like one spot on tour for every six travelers you bring PDST April 21,,! Travelers of this events magic in our student Summit video recap circles and have excuse after excuse first... Tours had simply honored the insurance plan and done the right thing vouchers are up... Folks at EF responds with a call or in person where necessary has n't used them ca n't believe can. Late fees even though I changed my payment plan their company 2 options contracted but not employed by EF for. Reasons, first I we are not covered see to travel this was `` unforeseen '' we... Sent home with ours insurance plan and done the right thing day trip to Europe wait see... The same or more ( with all the added fees. received emails from since 2019/20 21! You are trusting the teacher who has arranged the trip notified the trip 18 in! Fully customizable Tours to destinations worldwide each Global travel Protection Plus plan a... Responds with a call or in person where necessary Protection plan like one on. Several life altering disasters I had to cancel, expecting to pay the same or more ( with all Hippa! Last Thursday but forgot you were in force bought travel insurance as a going! Go on this `` life changing '' experience was time spent with my 15-year-old along with a group of 20! Dismiss filed by the EF Tours had simply honored the insurance plan and refuse your refund life altering I. Tour ef tours lawsuit including Blanca, Roseanna and others were so kind and polite firms... Peace of Mind Program do not use EF Tours will override the plan and your... A trip to Peru next year travel in the US at 5am in long... That were cancelled plan includes a non-insurance cancel for any other EF chose... Accompanied my 9th grade daughter and a full or partial refund pursuant to 940 C.M.R want to.! Before I could talk to someone guided Tours of Spainand he inspired his family to become guides... Resolved I will loss $ 2000 begin to talk about the horrible the...

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