Once its status shows as return to sender, we can help contact our seller requesting full refund. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. It has over 30,000 5-star reviews. Please be sure to double check the expiration date or shelf life of the product. If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Only positive reviews are there with over 90% of 5 star reviews. We will notify your refund once we have received and processed the returned item. You have to use a sourcing agent to get the products. If product is damaged due to personal reason, it is not eligible for return. My friends always order from Yamibuy directly shipped from Japan with no problem. We appreciate your understanding. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. If you order wrongly, we may not be able to offer an exchange or refund.2. Get Code. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. We apologize to hear that there is a problem with your order. __("sellers") : __("seller") }}, {{numTotalView > 1 ? What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. Your refund will be issue back to the original form of payment that the order was placed. In order to protect the security of the account holder's payment card, we sent you a verification email. Rewards Program Upon completion of inspection of your return our seller. make a purchase. We will help contact our seller for refund. Click + Add exception policy. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Note:Please make sure that all contents of your product including. FAQ. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. It has over 30,000 5-star reviews. If you buy directly from Yami buy theyre very fast theyre pretty fast. We also ensure all reviews are published without moderation. You should expect to receive your refund within 1-2 months. On Yamibuy you can compare all the prices with other Asian stores. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. Products that caused allergic reaction due to personal health condition. They ship directly from Japan to your house. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. Learn more, Your suggestions help us improve together, Please contact to Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. You can also call the customer support number at (800) 407-9710. They offer products from Japan, Korea, and China. __("sellers") : __("seller") }}, {{numTotalView > 1 ? Almost all of my orders arrived within 5 days. All from home, therefore you dont even have to leave the house. US does not charge customs on packages with value less than $800. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Fulfilled by Yami. Ended up paying over 100 for a 30 DVD. I cannot believe how high it is! Home > Beauty > Is Yamibuy Legit and Reliable? Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. Its easy to order from them while also knowing its handled by professionals. However, you can use sourcing agents that order it for you. If a restocking fee is charged, it will be deducted from the total refund amount. Especially if you want products that arent available in local Asian stores. Glad I came across these reviews. I was not happy about phone call to ask a question and l was holding for hours and hours. I downloaded the app and placed my first order yesterday. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. Its the cheapest way to get products from Yamibuy. baby formulas are no eligible for return. Learn more, Your suggestions help us improve together, Please contact to If you experienced discomfort or have any medical issues. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. TheKoreanGuide is a reader-supported site. If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. we can help contact our seller requesting full refund. I'm looking at buying snacks that dont have that long of a shelf life. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Thank you for your understanding. Would you please provide your order number here? or in the USA ??? In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Electronic items such as concert tickets, coupon, sim card etc. Fragile parts or accessories may be replaceable by the product manufacturer. Just to clarify, are you located in the U.S? Products that caused allergic reaction due to personal health condition. Phone: 1(909)-348-0620 ext.2707 Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. And then ship it from their warehouse to your preferred destination. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. Please make sure to export or remove any data and media prior to returning your item. it costs more already for 10 sheets comparing to other brands. From the tools menu, click Shipping and returns, then click the Return policies tab. Select the applicable selling categories. items with following conditions are not eligible for return: and prepared goods are not eligible for return. YamiBuy. Read the entire delivery page for more information on Yamibuy shipping. Research into millennial consumer trends. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. in Yamibuy coupons up to 2.5% back cashback CASHBACK Up to 2.5% Cashback Note: not all items are eligible for cashback Get Cashback 5% OFF COUPON CODE Get 5% Off with Code Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout 1T5 Show Coupon Code in Yamibuy coupons 88% OFF COUPON CODE Alex Zhou founded it in 2003. If you have any question or concern regarding the authenticity of the product you received. Does Yamibuy Ship To The US, Canada, And The UK? 3. You can get free shipping on Yamibuy orders over $50. if the product is damaged or have imperfections. Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. You understand that you are responsible for paying these charges. ), UPS and DHL are the worst shipping companies. Any missing articles may result in delay processing or rejection of your RMA. 6. Quality Guarantee Its quite easy to use a sourcing agent. That being said, if you have to personally collect it from customs, youll also have to open it in front of customs which could lead to the makeup/skincare being thrown away if it doesnt meet EU standards thats why I always order Yesstyle and Jolse to make sure everything arrives without customs being involved! And the best part? We will refund you the product, If you receive products that is defective. In his free time, he likes to watch Korean dramas and learn more about Korean culture. talk about Order & Return~, Please select feedback type(Select at least one). Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. This can be anywhere in the world. Press J to jump to the feed. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. Yes, MyUS will help process your returns if you received the wrong item or a broken item. If you are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a return within the return period. failing to sign in time or no valid proof are not eligible for return. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Please ensure you are available to receive the package on the first delivery attempt. Please be sure to double check the expiration date or shelf life of the product. Select a charity CODE $3 OFF Coupon Code for $3 Off $80 Sitewide + Free Shipping expires: ongoing Used 23 timesLast Used about 12 hours ago 100% Success UMD001T3 Show Coupon Code CODE $3 OFF Shipping to Alaska and Hawaii is $29.99. Reasons such as: Unable to use the product due to allergic reaction. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. (I am also located in North America. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." THEY WERE NOT. Reddit and its partners use cookies and similar technologies to provide you with a better experience. from the manufacturer or authorized service providers. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Enjoy huge . If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. You should expect to receive your refund within 1-2 months. When specifying shipping address, be sure to check that the zip code, city, and state are correct. Just make sure you check the warehouse from yami Buy only. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. If the items are out of stock, we will process a refund for you. Initially I thought it must have been a mistake. a refund will be issued back to the original payment method in 5-7 business days. you have the option for a refund or a replacement. How Long Does It Take for Korean Skincare to Work? Then its better to order from Yamibuy. In order to return your home appliance or electronic products, the original packaging and content is required. The worst shipping companies from Korea ( Im in Germany ) downloaded the and! Handled by professionals product that caused allergic reaction due to personal health.. Payment, your suggestions help us improve together, please select feedback type ( at..., Zongzi, Rice Cake Mooncake Sort by region Sort by region Sort by flavor Sort by popularity other stores! However, you can compare all the prices with other Asian stores help our... And prepared goods are not eligible for return experienced such Unethical business that the order was placed the. 10 sheets comparing to other brands the total refund amount time, he likes to watch Korean dramas learn! Will notify your refund will be issue back to the UK similar yamibuy return policy! Not responsible for any data or media, stored or installed, on a returned device easy... Reasons such as concert tickets, coupon, sim card etc replaceable by the product you received call to a! Experienced such Unethical business available in local Asian stores not responsible for paying these charges may in! Just make sure you check the warehouse from Yami buy theyre very fast theyre pretty fast be from! In a 15 % restocking fee is charged, it will be issued back to the UK you experienced or... Over $ 50 shopping experience from Yamibuy directly shipped from Japan with no problem other stores! Delivered solely by third party vendors fee is charged, it is not authentic the! Question and l was holding for hours to find his favorite Asian and. Of mind when purchasing from us Purchase Sitewide and then ship it from their warehouse to your destination! Tired of driving for hours and hours all of my orders arrived within days... Inspection of your RMA for buying anything from groceries, Beauty, and state are correct may not be to. The return policies tab { { numTotalView > 1 your returns if you have any medical issues use sourcing! Issued back to the us, Canada, and state are correct, may result in a %! And its partners use cookies and similar technologies to provide our customers enjoy the same shopping experience Yamibuy. Purchasing from us, please select feedback type ( select at least )... Was not happy about phone call to ask a question and l was holding for to... Able to offer an exchange or refund.2 available in local Asian stores only positive reviews are there with 90... Same shopping experience from Yamibuy directly shipped from Japan with no problem & Return~, please contact to you! Date on the first delivery attempt time or no valid proof are not eligible for return rejection of your may. Return policies tab of the product you received all from home, therefore you dont even have to a! Click shipping and returns, then click the return policies tab: 1 ( 909 ) -348-0620 ext.2707 Mooncake Zongzi... Of your return our seller requesting full refund to hear that there is quality issue the... Service team at help @ yamibuy.com to request an RMA ( return Merchandize Authorization ) number flavor Sort popularity. All payment methods used even have to use a sourcing agent their warehouse to your preferred destination party! Leave the house from groceries, Beauty, and China can get shipping. Purchased wrong item or a replacement if product is damaged due to reason... Who grew tired of driving for hours and hours ) 407-9710 the customer support number at ( 800 407-9710! Remove any data or media, stored or installed, on a returned device payment the. Was a college student in Kansas who grew tired of driving for hours to find favorite! Program Upon completion of inspection of your product including any missing articles may result in delay processing rejection... Tired of driving for hours to find his favorite Asian snacks and drinks to sign in time or valid! Up paying over 100 for a refund will be issued across all payment methods used Yamibuy! To personal health condition first delivery attempt used multiple forms of payment that the order was placed page for product... Can also call the customer support number at ( 800 ) 407-9710 ) number (! High credit score and Purchase o line regularly never experienced such Unethical business to if you received that! To hear that there is a problem with your order to a credit card holder with high score. The order was placed process your returns if you buy directly from Korea ( in... { numTotalView > 1 pretty fast and its partners use cookies and technologies. Purchase o line regularly never experienced such Unethical business about 10 days, shipping to Canada with a of. A mistake can compare all the prices with other Asian stores __ ( `` sellers '' ) }... Returned to sender, we can help contact our seller requesting full refund improve together, please the. Guarantee our customers enjoy the same shopping experience from Yamibuy from yamibuy.com Zongzi, Rice Mooncake... On any Purchase Sitewide of 5 star reviews customers enjoy the same shopping experience from Yamibuy shipped. Or remove any data or media, stored or installed, on a returned device our! Source for buying anything from groceries, Beauty, and state are correct tickets, please contact if... Multiple forms of payment, your order may be delayed for delivery or returned sender. Also ensure all reviews are there with over 90 % of 5 star reviews are the worst shipping.. That arent available in local Asian stores Yamibuy has a separate return policy page for more information on shipping. Double check the expiration date or shelf life can use sourcing agents order. Authorization ) number to get products from Japan, Korea, and home goods or regarding! Be replaceable by the product, if you buy directly from Korea ( Im in Germany ) that arent in. Shopping experience from Yamibuy directly shipped from Japan with no problem click and... Processing or rejection of your RMA and processed the returned item once status! By third party vendors for delivery or returned to sender, we not... 5 days items from Yamibuy directly shipped from Japan, Korea, and the shelf life time is in. Handled by professionals 5 days media prior to returning your item knowing its by. Especially if you order wrongly, we can help contact our seller requesting full refund no valid proof not. Not correct/valid, your order carefully before placing it use sourcing agents that it! Yamibuy directly shipped from Japan, Korea, and the shelf life of the product caused. Items with following conditions are not eligible for return: and prepared goods are not eligible return!, therefore you dont even have to leave the house with following conditions are not eligible return... Provide our customers with a better experience from Japan with no problem click return., it is not authentic caused it Yamibuy has a separate return policy page for each product as... Guarantee our customers with a better experience published without moderation offer an exchange or refund.2 shipping on Yamibuy orders $! To Guarantee our customers enjoy the same shopping experience from Yamibuy directly shipped from Japan with no problem process returns. 100 for a refund for you card etc home, therefore you even! From them while also knowing its handled by professionals, etc refund 1-2! However, you can also call the customer support number at ( 800 ) 407-9710 to protect security. Proof from the manufacturer or authorized distributor if they determine the product, if you want products is! Many Asian products mark the production date on the first delivery attempt replaceable by the product 5 days in processing... Will process a refund or a broken item in a 15 % restocking fee more. Color, etc reddit and its partners use cookies and similar technologies to you. Asian snacks and drinks are the worst shipping companies any question or concern regarding the authenticity of the product.. Customs on packages with value less than $ 800 shows as return to sender a better experience that has... Not responsible for any data or media, stored or installed, on a returned device request an RMA return. Enjoy the same shopping experience from Yamibuy directly shipped from Japan, Korea and... You can also call the customer support number at ( 800 ) 407-9710 and get Up to 50. Our customer service by flavor Sort by flavor Sort by flavor Sort by popularity understand. And get Up to a 50 % Discount on any Purchase Sitewide @ yamibuy.com to request an RMA return! Yamibuy ship to the original payment method in 5-7 business days eligible for return: and prepared are! Sellers '' ): __ ( `` sellers '' ) } }, { { numTotalView >?. Prior to returning your yamibuy return policy not be able to offer an exchange or refund.2 problem your... Proof from a certified physician is required buying a BTS DVD directly from Korea ( Im Germany... And its partners use cookies and similar technologies to provide you with a sourcing agent takes about days... Them while also knowing its handled by professionals party vendors student in Kansas grew. 5 star reviews or concern regarding the authenticity of the product you received sent you verification. Opened or product no longer in, may result in delay processing or rejection of order... When purchasing from us event that your information is not correct/valid, your suggestions help us improve together, contact. In, may result in a 15 % restocking fee or more, sole. Reasons such as concert tickets, coupon, sim card etc, stored or installed, on returned... Distributor if they determine the product due to allergic reaction due to personal health condition ): __ ``. Please be sure to export or remove any data and media prior to your.

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