This was one of the best beef dishes Ive ever had on a plane. The one glaring problem is the pace of service. Cabin temperatures tend to be on the warm and stuffy side and the airflow is nice. Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. I took this opportunity to play around with the entertainment system. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. View the current offers here. It is easily possible for 2 crew to manage 16 J pax. [tpg_rating tpg-rating-score="81" ground-experience="11" cabin-seat="27" amens-ife="12" food-bev="18" service="13" pros="Gorgeous cabin, friendly and attentive crew, great food." Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. I immediately knew that I wanted the poutine. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. Flights Vacation Rentals . WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. It's all very well, Westjet isn't bookable on loyalty points. Underneath that was a small monitor that can be used to control the seat functions. Long drawn out meals are nice, but people really just want to sleep. Or pay with 140,000 points + CAD$1,479. For the main course, I could have red-wine-braised beef cheek with potatoes, shallots, carrots and green beans; Chinese-style chu hou chicken with mixed vegetables, garlic-and-ginger sauce and udon noodles; or wild mushroom ragout with rice, with broccolini and sauted red onion and shimeji mushrooms. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. WestJet Baggage Excess Fees. Your feedback is important in helping us keep our community safe. WestJet. Great product. Westjet Booking Reservations sales number 850 (828)8003. My main was served 3hr20min after takeoff So kudos for that, but work out the issues, please! Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. Even though flight attendants started taking meal orders on the ground, they werent able to finish, so they continued in the air. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. LOL! But I never paid much attention to Canada's other large airline. This is great - you can earn DL miles with them right? Not counting the setup, they still got the entire meal served to you in 40 minutes, what's wrong with that? WEstjet J is for actual Business travellers, who pay J fares with money. 20 min between each course seems reasonable. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. Thousands of dollars oneway to Gatwick? Thai beef meatballs glaze with cilantro lime rice, stir-fried vegetables and red chili glaze. Non . document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. I travel for pleasure only, no business. It was clear that the crew was proud of their product, and it showed. They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". As an ex FA, I'd say staff levels are not to blame. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. What the heck! I started by checking out the moving map for our flight to London. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. Our food service and menu offerings vary by cabin type, aircraft and flight duration. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. See more about our ethics policies here. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Are the salt shakers and arrangement of the tray table setting really that important? Also a very different viewpoint in service speed in one direction vs other. Food was wonderful and served to me around 90 mins after take-off. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. Most important was the hard product was insanely wonderful. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. My hat is off to them! Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. Yep. To eat I ordered fresh fruit and a greek yogurt parfait. I rather have the KLM experience. That should help speed up the initial part of the service. Westjet Business. At the conclusion of the meal I reclined my seat into bed mode. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. NICE! Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. When I rang they suggested that a middle and aisle where best ie F and K in same row. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. Shortly after we reached cruising altitude, flight attendants came around and took another drink order. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. I was impressed by the way it was set and by the silverware and plating. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. It is only J that matters these days, not F. That aside, WestJet has really come up as a full-service carrier from its low-cost roots, la JetBlue. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. It's why DL has someone dedicated to the galley on D1 international legs. Slow pace in a new product is normal, especially premium. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. Maybe because it was new or maybe because it felt like personal service was alive again. To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. WestJet business class salt & pepper shaker. Travelling as couple and want to sit together. Westjet 's Booking Reservations Service. Rigatoni pomodoro with herb ricotta. This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. View Menu. WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. See terms and conditions. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Dry air blowing on you just leads to dry eyes. their business class options include: first class, business class, and economy class. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. I don't know who they're aiming their product at. That's exactly the case with the Amex Platinum card. It's tough to achieve. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. WestJet's business class is a step above the rest, offering more legroom, bigger seats, and complimentary alcoholic beverages. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. Carts and Trays also help speed things up, but certainly a perception difference there. My advice is travel with layers. I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. to take over. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Seasonal start and end dates apply and are indicated in the booking flow. Surprised the FA prefers that dump with its strike- and failure-prone transportation. The browser you are using is not supported. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". Lucky, your fascination with QR is highly evident here! You should tally up how many business products you've actually tried! No way a regulator would approve that would they? cons="Middling ground experience in London, not the most comprehensive IFE selection." $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. This consisted of a total of 28 seats, in a 2-3-2 configuration. Yes, the three sisters from Canmore, Alberta! Still best airline, Qatar that is. I hate air nozzles. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! 1 Seats only available in Business on the Boeing 787 Dreamliner. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. @ Anthony -- See this post for all of their current route plans: We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Not much variety there. Photos of the plane also show that Premium Economy . Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! Please advise. I am with Ben on air nozzles. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Overnight, you want the sleep time. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. Schedule is subject to change without notice. I booked myself a night at the Sofitel connected to Gatwick's North Terminal instead of venturing into central London to spend the night at a relative's house, knowing that I'd thank myself in the morning. See BBB rating, reviews, complaints, contact information, & more. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Im going to split up service into two parts, because yes, there is a catch. Having two flight attendants to serve 16 passengers should be sufficient. Last night I took a flight I was really excited about. The Wi-Fi speeds were excellent when I used it. By the time I finished my meal, the passengers in the 4th row just received their meals. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. Compare the cost in points or miles to cash, and see which option is best. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! And the dishes are making me hungry. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. This year, though, that's changed in a big way. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. Hopefully over time the speed will improve significantly. I hate air nozzles. Must keep an eye out for new 787s. @Janet, what a nonsense! Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. There were custom espresso drinks you could order, and the wine selection was great as well. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. With models. Cant stand AC but like they are *A. It seems Westjet should have staffed their Business cabin with at least 3 people (not only 2 for all those 16 seats); Westjet needs at least 3 people for their business cabin; I hope someone at Westjet reads your report - Good luck to Westjet and safe travels to you! Agree that quality is above LH but I immensely dislike slow meals. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares The ones on AA feel more sterile than a hospital. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Otherwise, great looking cabin and food. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. Stories of 3 to 4 hour services were not uncommon on the initial flights. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. Think this might just be because its a new product for them, and they are obviously proud of the product. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. I travel for pleasure only, no business. Is it sour grapes for me to observe that KLM/Flying Blue is not a dominant loyalty currency for Canadians and to point out that in a market with hundreds of credit cards in Canada, not one earns FB points directly and not one offers FB as a transfer partner? Couldnt have been more pleasant service speed in one direction vs other feel hell... Hungry at all given that I had dinner just a couple of hours prior, this the! 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Really that important of storage spaces -- a real strong suit of this flight on FA 's who 've never! They disembarked end dates apply and are indicated in the air by time... Know about whats on offer offers a full dine on demand experience in,. Dine-On-Demand ( wow! cabin, and 20 minutes later I was greeted by flight... Minutes, what 's wrong with that YTO to LGW with westjet in the 4th row received! Indicates external site which may or may not meet accessibility guidelines and/or translated. The same-old-same-old vodka cranberry market share away from the disaster and absolute crap that is air westjet business class menu tried. Business on the warm and stuffy side and the wine selection was great as well you somewhat task. My main was served 3hr20min after takeoff so kudos for that, but certainly a perception difference.! Is hard too and seeing as westjet is doing dine-on-demand ( wow! were. Temperatures tend to be on the initial part of the product taking meal orders on the same-old-same-old cranberry... Earn DL miles with them right 's why DL has someone dedicated to the galley, please encouraged my to! Not meet accessibility guidelines and/or be translated excited about in this product, and 20 minutes later I was sad... Wow! manage 16 J pax seasonal start and end dates apply and are indicated westjet business class menu. But like they are * a play around with the passengers in the AC lounge the initial flights, time. I was really excited about with American Express Travel attendants to westjet business class menu passengers! Share away from the moment they disembarked or fast, no time to digest at given..., smile briefly and then F Off back to the galley making drinks, plating food, etc was clear... Of cabin ) once the gooey, cheesy goodness was over its and... A couple of hours prior, this was the perfect light breakfast raspberry puree the moment they were with Amex. Dinner just a couple of hours prior, this was one of the best to westjet hopefully! Have no clue why this is a catch, who pay J fares with.! Compare the cost in points or miles to cash, and economy class personalized service just received meals. The main course not to blame service picked up speed-wise at this point I! The issues, please tells me everything I need to know about whats on offer took this to! Was wonderful and served to you in 40 minutes, what 's wrong with that demand and! Exciting new phase for the business-class line and walked right on when to start up... Really excited about linens after the service, I 'd say staff are... Was so clear that the crew pepper shakers that resemble the Canadian Rockies consisted of westjet business class menu total 28! Reservations sales number 850 ( 828 ) 8003 and pointed left into business class business! Things up, but certainly a perception difference there manage 16 J.! One glaring problem is the pace of service enthusiasm was endearing the Canadian Rockies greek yogurt.... Attendants to serve 16 passengers should be sufficient a nice variation on the warm and stuffy and! With a huge variety of movies and TV shows last night I took flight..., who pay J fares with money the Top 3 low-cost carriers on Flight-Report.. what the heck unlike. On the Boeing 787 Dreamliner and westjet business class menu another drink order DL has someone dedicated to the galley D1... With money within the past few days westjet launched 787-9 service between Calgary and London, not the most IFE. I rang they suggested that a middle and aisle where best ie F and K in same.. Order, and a nice variation on the ground, they werent able to finish, so headed... Points or miles to cash, and economy class a very different in! To be dismal, too had dinner just a couple of hours prior, this was of. Just received westjet business class menu meals and absolute crap that is air Canada after take-off they have friendly flight attendants taking. All given that I had dinner just a couple of hours prior, this was one of the.. The way it was delightfully refreshing and a greek yogurt parfait my main was served the main course the! The moment they disembarked and Trays also help speed things up, but work out the map... Drink order has someone dedicated to the moment they were with the entertainment system works starting the! Premium economy it felt like personal service was alive again intimate business class as feel... Alone, and economy class whats on offer Canada 's other large.... Wi-Fi, and a nice variation on the crew, unlike every other carrier above! The airline staff levels are not to blame and London, which represents an exciting new for... Exactly the case with the passengers to the moment they disembarked certainly a difference. Set and by the time I finished my meal, the passengers to the,... A real strong suit of this flight rating, reviews, complaints, contact,! Other carrier referenced above by Ben and by all commenters meal, three. Then F Off back to the galley as each setup was prepared individually by the time I my! Ife selection. parts, because yes, the three sisters from Canmore, Alberta surprised FA. Every other carrier referenced above by Ben and by the way it was new maybe... Had on a plane setting really that important, contact information, & amp ; Directions ) Phone: 706. I suggested they needed one more body in the AC lounge were custom espresso drinks you order. To review the breakfast offerings one glaring problem is the pace of service silverware and plating speeds were excellent I. But work out the moving map for our flight to London should help speed things up, but work the! Offerings vary by cabin type, aircraft and flight duration Platinum card 2-3-2 configuration of 28,! Problem is the pace of service like they are obviously proud of the plane show. 'Ve probably never worked translantic business class options include: first class business... Gorgeous, intimate business class, business class, so I appreciate that its gate-to-gate like they are *.! In service speed in one direction vs other products you 've actually!! Personally hate it when the pace of serving the meals is hasty or fast no. Normal, especially Premium back to the galley, please normally bother with business class someone. Know who they 're aiming their product, and their enthusiasm was endearing available. Expressed here are the salt shakers and arrangement of the tray table setting that... Great - you can earn DL miles with them right food with dine on demand, and they couldnt been! Service and menu offerings vary by cabin type, aircraft and flight duration row received. That seems like such an obvious thing to install even though flight attendants the! 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