Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. In this instance, you must bring a linking document (such as a marriage certificate). Does your Help Desk structure need help? Full Time position. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. They are available Monday Friday, 8AM 10PM Eastern Time. View information about and directions to your nearest TWIC enrollment center. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. 2022 Metricnet, Llc. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). . The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. View a list of TSAPreCheck application program eligibility requirements. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). ITIL Incident Management: Managing Technical Chaos. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. Watch the 2020 Single Point of Contact webcast here! ET, to request a gender data update with the TSAPreCheck Application Program. Yes, but members must update their name prior to renewing their TSA PreCheck membership. Click here to get Vital Records Department contact information for each state. Download Adobe Acrobat Reader. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. Ticketing software to optimize and improve customer service and support for companies in the financial sector. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Most applicants will be able to renew online without visiting a UES enrollment center. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). IT Support, Technical Support. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. Optionally the IT Help Desk agent should be part of skills based routing. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. Learn more here. Marriage certificates must include a government seal. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. Members will need to visit an enrollment center to complete the renewal process. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. Male, Female, and Another Gender are the only gender options currently available. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. Contact your flight training provider. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. This means that your Help Desk will own the support ticket for the user that called from end to end. TWIC Apply for a TWIC card. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. TSA will not require supporting documentation regarding your selection of gender. Help to service and maintenance audio-visual equipment as needed. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. For Assistance. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Before sharing sensitive information, make sure you're on a federal government site. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Yes. google_ad_client: "ca-pub-2604528316377340", Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Click here to find the closest enrollment center. This is an invalid form of submission. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. TSA HRAccess HELP DESK AT 1-877-872-7990. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Appointments are encouraged to save you time but are not required. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Alternatively, you can Contact Us via the Universal Enrollment Services website. Yes, TSA requires all names used, current and past. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Prints from all fingers will be taken. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. Schedule an appointment online without completing the pre-enrollment process. The name provided on the TWIC application must be the name used when making your airline travel reservations. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. The gender on your identification document does not have to match the gender you select on your TWIC application. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. Incomplete or false application information. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. Contact Contact Customer Service How can we help you? No. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. It is recommended that you schedule an appointment. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. It is recommended that you schedule an appointment. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. The value of SPOC is that it brings order, discipline, and consistency to the support process. 4. TSA will complete your profile update within 45 days of receiving your documentation. An official website of the UnitedStates Government. TSA Customer Care support: HC-ServeU@tsa.dhs.gov The TSA Help Desk email address, HelpDesk@mailserver-hraccess.tsa.dhs.gov, is no longer in use. ET, to request a gender data update with the TWIC Program. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. View information about and directions to your nearest TSAPreCheck enrollment center. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. Please visit here to begin your renewal. Please see attached IDHS Challenge Brochure for answers to your questions. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. They are available Monday Friday, 8AM 10PM Eastern Time. You may also use our Contact Us form for further assistance. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. ) | service Desk KPI organization, phone number on record, TSA all... Security cards and hospital-issued birth certificates are not required when enrolling with a gender data update with TSAPreCheck... 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