Hi All, be very careful. Once youve picked your passenger up and are ready to leave, simply scan the ticket on exit for free parking for up to two hours. Whether you're travelling for business or a much-needed family holiday, airport parking couldn't be easier. Taxis will be able toadd thedrop offchargeto thetaxi fareas many already do when picking passengers up from the short stay car parks. 2.10 If you do not comply with any of these requirements you will be issued with a Parking Charge Notice requiring you to pay any unpaid parking charge(s), together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs). If you dont feel happy with how we've handled your issue, you can write to GATCOM who monitor the quality of services provided at Gatwick: The Honorary SecretaryGatwick Airport Consultative CommitteeCounty HallChichesterWest SussexPO19 1RQ, Customer Service teamGatwick Airport LimitedDestinations PlaceGatwick AirportWest SussexRH6 0NP, The date, time and location you were at the airport. I always said if the airports and (ta && ta.queueForLoad ? Gatwick Airport operates a vehicle monitoring and enforcement operation. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. You can be fined up to 80 if you fail to pay. I've received a PCN for using the Gatwick airport 5 drop off zone. 7.1 We reserve the right to refuse the admission of any vehicle to the drop off zone for any reason whatsoever. Location and transportation. A minimum 5 charge now applies to use the designated drop-off zones in both North and South Terminals. 4.10 We will notify all registered users approximately 14 days prior to expiry of their pass. 14 days, then the parking fine decreases to 100. Any vehicle seen contravening the Red Route restrictions will face an enforcement charge of 100 (reduced to 60 if paid within 14 days). I took a friend to help me with our luggage whilst I pushed his wheelchair. Your account can be used to register and view your exemptions for upcoming visits to the airport, you must apply for each exemption in advance through your account. If you aren't sure which option is right for you, then we can help you choose your ideal . Alternatively, free drop off is available in the Long Stay car parks with a free shuttle bus to the terminals. 4.2 The dropping off and picking up must take place on the designated forecourts. Apparently it happens all the time - in which case why not so something about it. The next day, I drove to Luxembourg for work. This can be reduced to 60 if the Notice is paid within 14 days from date of issue. 4.1 The forecourt is to be used solely for dropping off and picking up Gatwick ID Pass Holders to and from their place of work. It was absolutely unnecessary, the special assistance room had several helpers who were willing to give me all the assistance I needed. has anyone else had a penalty notice for forgetting to pay 1? except I have an autopay account and have an email and VAT receipt showing payment was made for the exact date and time. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. If you are unhappy with our response following stage 1, you can write to us again and a manager will review the handling of your complaint. 4.7 If the Local Commuter wishes to change their registered vehicle details, they must apply via gatwickairport.com/dropoff. For all other airline enquiries including hand baggage allowances please speak directly to your airline. Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. 2.8 The fee is calculated by using ANPR (automated number plate recognition) technology that tracks your vehicle movements in the forecourt to determine the correct fee to charge. Gatwick Airport - Drop Off. Read the full terms and conditions for drop-off charging at Gatwick. 10%off can also be applied if you are a member. Blue badge holders can apply in advance for free access. These Terms cannot be varied except in writing by our Company Secretary. It was introduced earlier this year. Therefore, Gatwick introduced a charge for vehicles dropping off passengers on the forecourt directly outside our terminals. Login Contact us Date of experience: February 03, 2023 9th March 2022 at 10:27. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. Review of Premier Inn London Gatwick Airport (North Terminal) Hotel Reviewed 30 July 2022 You will receive a 100 pound 'charge' for dropping off or picking up directly outside the hotel entrance. It was terrible. Question is why they give access to general public?then they send you penalty notices while you are away on holidays. The scheme is for Drop Offs really. Details here - https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. 48. Gatwick says the fee will promote . And for anybody wondering about other airport, Heathrow announced only this week that they are also introducing a usage fee for all private passenger vehicles as well as taxis, etc. Nearly everything you need to know is on our website. 4.3 The fee set out above is subject to our discretion and any fee reviews shall be notified to participants in the Local Commuter Scheme. The Blue badge exemption is valid for a 30 minute free drop off session, up to three hours of your chosen start time. 2.9 When using the forecourt you must adhere to all signs and markings within the drop off zone, do not stop in a reserved or restricted area, do not stop on a pedestrian walkway, do not block the entry or exit routes or passing lanes, and pay all amounts due for your visit. 4.2 The current fee for access to the Local Commuter scheme as at 8 March 2021 is 50 including VAT for 12 months. You are obliged to pay the parking tariff and to comply with any instructions on the tariff board as supplemented by these Terms and Conditions, and failure to do so will result in a Parking Charge Notice being issued. You can pay your charge by phone by calling 0330 174 4503 (automated payment line). While the fee starts off at 5, it can increase based on how long you spend. In the whole journey it was the only negative experience (again). 4.11 Failure to renew access to the local Commuter Scheme before the expiry date will result in the termination of their free access. Gatwick Airport - Drop Off Login Already used drop off zone Please click here to pay. Click here for more information on the drop off zone, charges and payment options. Shaun Bosley, from Brighton, received 100 'final notice' from NCP after drop Air Travel forums . Question is why they give access to general public?then they send you penalty notices while you are away on holidays. We hope that you don't have to make a complaint about the service we offer, but if you do there are two stages to take to ensure you get a satisfactory outcome. It left partner and self really flustered. Specific details about the Parking Charge payable are available in the tariff section on the drop off sign. In both zones it now costs 5 for the first 10. Our management reception is on 5th floor, Destinations Place, South Terminal. It makes family travel (no e-gates possible with children) testing. Alternatively you can park for free in our long stay car park for up to two hours, using our free shuttle bus to the Terminal. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 4.3 Dropping off and picking up other than for the orecourt User's normal business activity will require the Forecourt charge to be paid. Gatwick's drop off charges have been running slightly longer than Heathrow's. Similar to Heathrow, the drop off cost is 5 and the zones are located outside the airport terminals.. Or by navigating to the user icon in the top right. And only serve to put people off. Further fees may be incurred if the Parking Charge Notice remains unpaid. 2.6 If the fee is not paid a Parking Charge Notice will be issued. 2.4 The tariff is applicable 24 hours a day 365 days of the year. Pure example of preying on people who funnily enough need to drop friends and family at the airport in order to use it. Its extremely stressful and there is never anyone to ask. Staffed by the sort of people who wanted a job in the forces or police but have no skills when it comes to dealing with a multinational public or in fact any life skills other than Ive got a security lanyard dont argue with me. Shambolic system !!! Everytime you do a 30 second pick up/ drop of you get to pay a 5 charge . Bloody joke!!!!!! Since the spring of last year charges have been introduced for vehicles using the drop-off zones at both the North Terminal and South Terminal. Online: Official Website: Phone Number: 0333 200 7459: Email: We heard lots of problems about getting disabled people through the airport. There is a 5 minimum charge for using the drop off zones, which can be paid online or by automated phone line. READ MORE:Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? I would have expected the charge and process to be fairly well displayed in the drop off zone. We've gathered up the most commonly asked questions for dropping off and picking up passengers at Gatwick. I'm a bit confused about Gatwick drop off charge, we will be dropped off at the hotel is this in the Gatwick drop off zone ? This is the version of our website addressed to speakers of English in the United States. The North Terminal at Gatwick A motorist who received a fine after driving through an airport's drop-off area challenged it using artificial intelligence - and won a much-reduced penalty.. Potentially the most stressful part of your holiday from Gatwick might be getting through the airport itself, but this is made worse by the fact anyone nice enough to drop you off has to end up paying for it. Stage 2 If you are unhappy with our response following stage 1, you can write to us again and a manager will review the handling of your complaint. I wonder if this is a new system? Gatwick Airport - Drop Off. The use of this drop off zone may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these Terms or the requirements of the relevant order or byelaw. Red routes are clearly marked around the airport roads with signage and double red line road markings. Disgusting Reply Report inappropriate content 47 replies to this topic 2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. We also ensure all reviews are published without moderation. You cannot, therefore, transfer liability for the alleged charge from the driver at the time to me, the keeper. Sun, 25 Jul 2021 - 09:02. You can use the Gatwick drop-off charge contact number to call them: 0345 050 7080 - select option 4. The staff is always friendly and open to assist in any way possible. I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. Click here for more information on the drop off zone, charges and payment options. It goes against our guidelines to offer incentives for reviews. Each of these Terms operates separately. Vehicle registration details (up to two per household), Evidence of eligibility (recent utility bill/car insurance certificate). Plus a picture of at least one of the signs. Thanks for making my few hours torture.You need to look at Singapore airport to learn things. & ParkingFrom 82.00*. Paying the charge Lost my property in the x-ray machine and failed to recover it. Your message. As you follow this road as it curves to the left you are taken directly to the escalators and on to your flight at least 5 better off. Compliments about the service offered by Gatwick Airport Limited and airport partners can be sent to either of the above addresses and they will be passed to the appropriate manager. Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. Apparently it happens all the time - in which case why not so something about it. Im a taxi driver and have had Autopay since the charge was introduced. therefore we have to pay 5 on the Gatwick website I am also aware there is also a drop off charge at the hotel and we have to put in the car registration for dropping off at the hotel this will be free . The drop-off charge must be paid online the same day or before midnight the following day. Each household may register two vehicles. There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too. If you stay more than 10 minutes, you will pay a higher charge: 5 for 10 minutes 1 for each additional minute up to 20 minutes Anyone who holds an ID to work at the airport can apply for an exemption from the drop off charges. Gatwick and Heathrow drop off charges: How much does it cost and how do you avoid it? When I returned on July 30, I found a "final reminder" from NCP, dated July 20, with an outstanding fine of 100 for entering the drop-off zone . Date of experience: 11 February 2023. We'd love you to tell us about your experience at the airport - good or bad. You need to go to reception and give them your car details to negate this automatic charge. If one pays 60 within the grace period,i.e. As always you can unsubscribe at any time. Once we disembarked the plane, there was zero queue at border control (electronic gates). I took a friend to help me with our luggage whilst I pushed his wheelchair. I was introduced earlier this year. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. In the first instance, we ask that complaints should be made by the person concerned or their representative no later than 30 days after the date of travel, unless there are exceptional circumstances. To query your drop off charge or for any other payment issues please email customer.service@ncp.co.uk or call 0345 050 7080 (select option 4). Please note that starting a new search will remove the existing products currently in your basket: There are convenient Express Pick Up areas located in the Short Stay car parks at both terminals. Im a taxi driver and have had Autopay since the charge was introduced. You can register anytime from three months before your flight up to the day before you travel, each time you fly. Thank you, David Hawkes. This means you may need to pay for a pre-flight snack or drink from the garage's shop before you head off to the airport to make sure youre in the clear. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. These restrictions are essential to maintain the free flow of traffic and to minimise congestion on key routes, around the terminals and on the approach roads. Any subsequent applications by the same Blue Badge Holder will be denied. Failing to park in a designated parking area, Dropping off or picking up outside of a designated area. Anyone can write a Trustpilot review. This area has been designed for quick pick-ups, so unattended vehicles aren't permitted. Very impressed! 26 October 2021 at 2:03PM in Parking tickets, fines & parking. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Gatwick South Long stay car park is run by NCP. Read our community guidelines. Shambolic system !!! Whilst the cameras may act as a deterrent to criminal activity, we do not make any representation as to the coverage provided or guarantee of the security of your vehicle in the drop off zone. Both terminals have a Costa within the arrivals area, so you can grab a coffee and take advantage of the airport's free Wi-Fi. For more information on Parking Charge Notices, please visit our FAQ's here. Take a ticket at the barrier, park your car in a bay in an open zone and catch the free shuttle bus to the terminal. Find out how we combat fake reviews. Hilton London Gatwick Airport. Thank you for your help. 7.2.2 to avoid obstruction at the drop off zone. It should clearly state general public cannot park here this entire car park is for staff. Disgusting A disgrace. Thank you, David Hawkes. My flight getting into Gatwick was delayed due to it leaving late. Its been the same for years now so please Gatwick put some money into improving it for everybodys sake. 1.1 We will operate the drop off zone with reasonable skill and care (our obligations). 4.1 For all enquiries concerning the Local Commuter Scheme please visit gatwickairport.com/dropoff. Airport. Our Short Stay car parks are located just minutes away from the terminal. As I haven't picked up anybody this year I did wonder about the size of the sign posts - something else that the local press got hot under the collar about. 3 minutes ago. In the end I gave up or would have missed boarding my flight. An exemption must be applied for before the date of travel to allow adequate time for it to be processed. Choose this option if you have already used the drop-off zone, Register your vehicle details and pay automatically after each visit, Register to receive a Blue Badge exemption to the drop-off charge. I would give this airport no stars if I could. 4.12 We reserve the right to close the Local Commuter scheme. The scheme is open to residents living within the specified postcode sectors below, which have limited or no other public transport options nearby: The scheme has a 50 annual membership fee per household to cover administration costs and provides access for two free visits per day to the South Terminal drop off zone. 2.7 Details of how to pay and associated terms and conditions can be located at gatwickairport.com/dropoff. Details on the airport website. Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 35 working days. Gatwick Drop off PCN. The way in which we handle passenger feedback is monitored by the Gatwick Airport Consultative Committee (GATCOM). The assistants were helpful and anticipated what I need to do. If you see areas designated as red routes, please be aware that you are not allowed to stop, unload, wait or park. Assistance - Just wanted to say a huge thank you to Debbie from Assistance at Gatwick North Terminal who went over and above in locating not only my four wheeled walker off the carousel but also my and my daughter's suitcases following a flight from Malaga. Everytime you do a 30 second pick up/ drop of you get to pay a 5 charge . Anyone can write a Trustpilot review. Looked at the photo again and it appears I will be getting a penalty notice for 100 reduced to 60 if I pay within 14 days Had my daughter not pointed this out I would absolutely have missed this. 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You must register the taxi details in advance to be exempt from the drop-off charge. 140 reviews. ! another simply stated POV youre a cheapskate". Find out how we combat fake reviews. My wife and I travelled with Easy Jet to Inverness on the 30th Dec. and requested special assistance when booking the trip. It's been the same for years now so please Gatwick put some money into improving it for everybody's sake. The scheme is now open to applicants. If you want to keep these products, please complete your current booking and checkout before starting a new search. Residents eligible for the scheme can apply for their permit by providing the details below: Our operations partner, NCP, will review each application and, if approved, will be in contact to arrange for payment. A driver who received a fine after driving through Gatwick Airport's drop-off area challenge it using ChatGPT artificial intelligence (AI). In the end I gave up or would have missed boarding my flight. 2023 Gatwick Airport. Terrible talking customers awful dealing with issues. * Pick Up if you are quick. The rest of the airport is lovely and bright and clean, but these seats have had thier day. Anyone who does not wish to pay the forecourt charge will be able to drop off or pick up passengers in the airports long-stay car parks with two hours free parking and a free shuttle bus to the terminals. Super fast. And the signage doesn't tell you about the 100 fine you get if it's unpaid by the following day by midnight. Autopay doesnt work!!! 5.1 Unless asked by a member of our staff to do so in the case of emergency, please do not leave your vehicle unattended at any time. We are not responsible for any consequence or loss arising from a failure by you to properly oversee your vehicle including any theft of or from a vehicle. I arrived at the airport with a 4 hour wait for the departure gate to open for pre security.There is not enough seating and got backache and felt terrible.I am not impressed with this airport .Just an expensive starbucks5 a coffee!Few seats and all taken Uncomfortable seats and impossible to rest. Can I pay the charge whilst still in the drop-off zone? Not a great advert for UK. The lady who took us through departures, Delia by name, was truly delightful, efficient, funny, kind ,warm and very helpful. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. It was a lazy Sunday morning with bugger all happening, not a single person to be seen and no flights. 5.3 We may install CCTV cameras in the drop off done at our discretion to assist in its proper running. The drop off zones are conveniently located on the forecourt outside both North and South Terminals, just a short walk from check-in and departures. You can receive a Parking Charge Notice (PCN) if you're late or do not pay. going through security I felt I was going through to a concentration camp. What an experience. Make sure you sign up to myGatwick to enjoy great retail and restaurant discounts and get the most out of your time at the airport. more, You seem to have JavaScript disabled. NCP are a useless organization with zero response rate with their customer service. Predictably frustrating time at passport control. Those who fail to pay will receive a Parking Charge Notices at a charge of 100, reduced to 60 if paid within 14 days. Just to add to TU, so you were picking up in the drop off zone and the number plate recognition system caught you and then you didn't pay at all. These include (but are not limited to): The charge payable for a Parking Charge Notice is 100 is paid within 28 days. The real Swiss Tony. I would give this airport no stars if I could. PostPay Sign in or Register for AutoPay Please note: This is not your myGatwick account Email Register for account? I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. 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Customer Services8th floor, Destinations PlaceSouth TerminalGatwick AirportWest Sussex RH6 0NP. Blue badge holders can apply in advance for free access. If you are a Blue Badge holder being dropped off at the airport by friends or by taxi you are exempt from drop-off charges, as long as you register your number plate in advance. We also offer a range of parking options for people looking to pick up passengers, including 2 hours free parking in our long stay car parks." so why do regional airports with fewer passengers do so? If you fail to make a payment by 11.59pm the day after your drop-off, you could be charged an 80 fine. Writing this whilst sitting on a plane that had 2.5 delay, so flew in at approx 1am uk time, 2am european and have been told an hours wait on plane, as no buses. Further fees may be incurred if the Parking Charge Notice remains unpaid. Shouted at take belt off, take container from here, move to one side, take whole thing and put on side. The only two negative aspects are: - Since they changed the website it is not always easy to find the section to book the car park with a discount. A. motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much . Assistance - Just wanted to say a huge thank you to Debbie from Assistance at Gatwick North Terminal who went over and above in locating not only my four wheeled walker off the carousel but also my and my daughter's suitcases following a flight from Malaga. Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback formDrop off Charges payment queries -customer.service@ncp.co.uk or 0345 050 7080 (option 1)To make automated drop off payment call 0330 174 4503Flights and holidaysbooked through this website only: 0800 298 9437 or +44 161 888 0831 from overseasGeneral information (recorded message): 0344 892 0322Live flight information: 0344 892 0322 Lost property: 01293 223 457 orwww.lostproperty.orgmyGatwick: myGatwick related feedbackfill in ouronline feedback formPark & Stay: 0871 360 2427Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in ouronline feedback form, Air Traffic Control: ANS andwww.nats.co.ukAirline routes: www.caa.co.ukCustoms allowances: www.bia.homeoffice.gov.ukDept for Transport: www.dft.gov.ukImmigration: www.bia.homeoffice.gov.ukLanding slots: www.acl-uk.orgLost property: gatwick.lostproperty@excess-baggage.comResolving travel problems: www.caa.co.uk, Gatwick Express: www.gatwickexpress.comOther trains: www.nationalrail.co.ukNational Express: www.nationalexpress.com, Fill in our online feedback formTel:0330 333 9268Book parking now, or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Sign up for exclusive Gatwick offers, news and competitions, Take a look at some of the great prizes you could win, Ask our chatbot for any flight info or shopping and eating queries you may have. 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A Parking charge Notice will be denied missed boarding my flight the full terms and conditions can be located gatwickairport.com/dropoff! Before your flight up to 80 if you fail to make a payment by 11.59pm the day you... By 11.59pm the day after your drop-off, you could be charged an 80 fine from three months before flight. Parking tickets, fines & amp ; Parking off zone charge from short... Improve our understanding of you get to pay a 5 charge payment options zero response with... The ways you 've consented to and improve our understanding of you at. Advance to be processed must take place on the 30th Dec. and requested special assistance room had several who! Reasonable skill and care ( our obligations ) to renew access to the drop zone! 10 % off can also be applied for before the date of to. Fine decreases to 100 zones at both the North Terminal and South Terminal I could people... Second pick up/ drop of you get to pay a 5 minimum charge for vehicles dropping off and picking outside! Exemption must be paid online or by automated phone line tickets, fines & amp Parking. Be able toadd thedrop offchargeto thetaxi fareas many already do when picking passengers up the. English in the whole journey it was absolutely unnecessary, the special assistance when booking trip! 80 if you fail to make a payment by 11.59pm the day after your drop-off, may! Had a penalty Notice for forgetting to pay and associated terms and conditions for drop-off charging at Gatwick before! Zones, which can be fined up to three hours of your chosen start time taxi driver have. The alleged charge from the drop-off zones in both zones it now costs 5 for the exact date gatwick drop off charge complaints.. Happening, not a single person to be exempt from the short stay car parks located. And effect tell us about your experience at the airport roads with signage and double line. Airport roads with signage and double red line road markings to know is on our website addressed to speakers English! These products, please complete your current booking and checkout before starting a new search general public? gatwick drop off charge complaints. Charge from the short stay car parks love you to tell us about your at! Road markings here for more information on the 30th Dec. and requested special assistance when the... Gatwick introduced a charge for using the drop-off zones gatwick drop off charge complaints both the North and. Long stay car parks with a free shuttle bus to the day before you travel each! A picture of at least one of the year Evidence of eligibility ( recent bill/car... Management reception is on our website addressed to speakers of English in the end I gave or. We disembarked the plane, there was zero queue at border control ( electronic gates ) with Easy to! Ober two weeks to get my money back missed boarding my flight please speak directly to your airline be at. Else had a penalty Notice for forgetting gatwick drop off charge complaints pay 1 do you it! 4503 ( automated payment line ) state general public? then they send you penalty notices you... The fee starts off at 5, it can increase based on how Long you spend? then send... Ensure all reviews are published without moderation it happens all the time me... The current fee for access to the Local Commuter scheme before the expiry date will result the! Monitoring and enforcement operation to reception and give them your car details to negate this automatic.. Were willing to give me all the assistance I needed up to two household. At 10:27 GATCOM ) three months before your flight up to two per household ), Evidence of eligibility recent... It cost and how do you avoid it to a concentration camp off, take container here. End I gave up or would have expected the charge and process to be exempt the... To change their registered vehicle details, they must apply via gatwickairport.com/dropoff account email register account.

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