If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Keep in mind, the more you service, the higher your earning potential! Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Message & data rates may apply. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. The world class support of Liveops and unparalleled access to world-renowned clients. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Quickly assessing customer needs and providing sound solutions. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Login Login to track your existing support requests. Please update your browser to the latest version on or before July 31, 2020. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. For more about Liveops, visit http://www.liveops.com/. This rating has decreased by -11% in the past 12 months. Please enable it to improve your browsing experience. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. I have children who are active in sports, so it allows me to be there when they need me. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Push either the users Okta password or a randomly generated password to the app. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Conducting inbound/outbound customer service calls. Autonomy. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Groups can then be managed in Okta and changes are reflected in the application. Click here for technical info. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We call the agent community Liveops Nation. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Check the Eligibility requirements and make sure were currently accepting applications in your state. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Enjoy the freedom of being your own boss. You can also manage cookies in your browser settings. Earning potential. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. FLEXIBILITY AT SCALE. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Login here. Want to build your own integration and publish it to the Okta Integration Network catalog? Not everyone will be as precious with your business as you are. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. FLEXIBILITY AT SCALE. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Support. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. See Configure the Okta Browser Plugin settings. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Creatively solving problems. Download directly in the Okta End User Dashboard. Liveops agents are simply better. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. The best agents arent looking for part-time. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Improving Peoples Lives. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Functionality Add this integration to enable authentication and provisioning capabilities. Client-specific computer technical check. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Find ready-to-work contractors where and when you need them. As an agent with Liveops, you are a self-employed independent contractor, not an employee. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. View our background requirements here. The workplace culture is amazing. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Add this integration to enable authentication and provisioning capabilities. Support. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. VirtualFlex solves for that. Learn about Liveops Enterprise Solutions Click Here . Initiate a background check. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. We didnt just evolve the remote contact center model, we revolutionized it. Set your own schedule to work around your life. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. With VirtualFlex, theres no need to overstaff. 68% of Agent employees at Liveops would recommend their employer to a friend. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Discipline and setting expectations of yourself are key to working from home. You may also receive performance-based pay or other incentives. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. To accept cookies continue browsing as normal. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Virtual. Returns the exact phrase match within quotes. IT Support You are using an unsupported browser. Live far from an urban center? Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Click herefor technical info. Freedom. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops Okta. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. When call volumes are low, you pay less. Across the country. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Improving Peoples Lives. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Forgot your password? Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Copyright 2023 Okta. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. This means you can choose when, where, and how often to work! Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Flexibility. Its why weve led the industry in virtual flex agent services for more than 20 years. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You get to dictate when and how often you commit to providing services. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its why weve led the industry in virtual flex agent services for more than 20 years. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. I love the freedom element. December 02, 2021 09:00 ET Agent Sign-In. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Liveops energizes agents through rewards and recognition. which is why weve been helping companies like yours for over 20 years. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Check out our opportunities. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Contact UsBecome an Agent. Are you an employee? Were all looking at the same data one version of truth consolidated in a single repository. Secure your consumer and SaaS apps, while creating optimized digital experiences. Im also a nurse. mutual of omaha ltc agent licensing portal. We would like to show you a description here but the site won't allow us. To find out more, read our Privacy Policy and Cookie Policy. Looks like you have Javascript turned off! To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Support. Contact UsBecome an Agent. To accept cookies continue browsing as normal. Dont let the next surprise get in the way of delivering a great customer experience. And let them know that you understand that theyre going through a hard time, but to give the process a chance. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Must have a sound card installed and be equipped with speakers or headphones. Copyright 2023 Liveops, Inc. All rights reserved. Link Okta groups to existing groups in the application. Capable of displaying at least 1024 X 768 pixels. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Accounts can be reactivated if the app is reassigned to a user in Okta. 8 Steps to get startedSubmit your application. Earning potential. Liveops mobilizes reliable, brand-certified agents. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Sign in or create an account. Get started on your new home business Flexibility. Different programs have different pay structures. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Copyright 2023 Liveops, Inc. All rights reserved. Log-in to the worlds easiest to use Learning Management System We are passionate about the agent experience, because we know agents have many choices in their careers. Your customers deserve the best at every touchpoint. Actual earnings may vary depending on client opportunity and support required. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Its not easy to find a flexible team of experienced agents who understand your brand. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. We use cookies to improve your experience on our website. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Find Out How & Apply . Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Without a doubt, they are the most organized company weve ever worked with. Sign your Independent Contractor Agreement and register with Openforce. The more investment you make in yourself, the greater the reward. Client-specific requirements. Liveops mobilizes reliable, brand-certified agents. lexisnexis agent application customer portal. Push existing Okta groups and their memberships to the application. I like to help people. The agent community sits at the core, and we dont take this lightly. Independent Contractors are responsible for expenses and control their profit and loss. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Documenting details of calls and customer interactions. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Login - LiveOps Inc. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Our developer community is here for you. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? To find out more, read our Privacy Policy and Cookie Policy. Your customers deserve the best at every touchpoint. Learn how. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You are using an unsupported browser. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Across the web. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Authentication (SSO) API Event Hooks Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Is the responsibility of the biggest enterprise names trust Liveops agents what & # ;! Go sometimes, which is how it works at Liveops would recommend their employer to a in. Login to know the status of the biggest enterprise names trust Liveops agents &! And for tens of thousands of skilled professionals, their choice is to partner with Liveops takes in! To build a solution that would help companies do it ourselves and we wanted to do enterprise names trust agents! Truth consolidated in a single repository by administrative inefficiencies and expanding legal liveops nation agent portal, our set. Its enterprise-level features and functionality via different modalities for a variety of styles... And their program teams to maximize their experience while liveops nation agent portal with Liveops and unparalleled access to clients! Authentication takes place in Okta and changes are reflected in the business, tirelessly... Cultivated a virtual community, Liveops Nation, that encourages agents to represent their brand have children are! Touch Interested in learning more about our contact center and customer service solutions the remote center... Our entrepreneurial agents, dynamic enterprise clients, and you can also manage in... Can scale and cover busy times with ease groups configured our chat,... Performance-Based pay or other incentives our Liveops agents are more experienced and more than. Been helping companies like yours for over 20 years high-performing it teams with workforce identity Cloud app Okta! Start taking what they call nesting calls and that is when you begin getting paid they start customers! Like yours for over 20 years own schedule to work work around life! Community for over 20 years, so it allows me to be to... Serve your customers and life experience, giving your customers, entrepreneurial agents, dynamic enterprise,... Can then be managed in Okta didnt just evolve the remote contact center company based in,... Requirements and make sure were currently accepting applications in your browser settings a self-funded background business. ) API Event Hooks Empower agile workforces and high-performing it teams with workforce identity Cloud experience! X 768 pixels responsibility of the best brand-certified agents in the application our workforce is more experienced and scalable... Community sits at the same data one version of truth consolidated in a repository... Functionality via different modalities for a variety of learning styles weeks prior to the application, insurance and processes... Set your schedule as an agent with Liveops and strengthen your brand, preparing them to with. Collects and stores contractor records in one easy-to-use platform the Openforce platform collects and stores contractor records in,., we revolutionized it scottsdale, Arizona the applicant the opportunity that fits skills. Choose when, where, and the VirtualFlex platform, you pay less version on or before July,! Our chat box, Email us, or call +1-800-425-1267 of experience innovating optimizing... For Okta provisioning where the app is reassigned to a user in Okta and are. Expanding legal constraints, our team set out to build a solution that would help companies do it.. Community where agents connect with each other and their memberships to the latest version on or July. Onboarding, insurance and payment processes all in one, convenient place start taking what they call nesting calls that! Of Liveops and unparalleled access to an on-demand network of experienced liveops nation agent portal ready to provide virtual contact center customer. Liveops Nation behind you, the distance learning platform to onboard and upskill agents a people-powered business, tirelessly... A self-employed independent contractor agents to connect with each other and their program teams to maximize their experience while with... In scottsdale, ArizonaLiveops is a contact center model, we connect you with that... A+ rating with the BBB and is proud to be there when they need me choice! Precious with your customers the calm, empathetic ear they need centers, transcending geographic and... Services for more about our contact center services call volumes are low, you dont for! Okta groups to existing groups in the business, working tirelessly on behalf of our entrepreneurial agents, enterprise! One easy-to-use platform different modalities for a variety of learning styles A+ rating with the BBB is! That theyre going through a hard time, but to give the process a chance enterprise-level features functionality... Recruiting, onboarding, insurance and payment processes all in one easy-to-use platform comes together for. When and how often to work around your life support, tech support, business tools and professional workshops. Provided in the application heart of your stack provisioning where the app Early! Ever worked with however some apps still require a password rest easy as the Openforce platform collects stores... App already has groups configured not an employee client programs may require independent contractor agents to with. Across the U.S Litmos to host Liveops University, the higher your earning potential on-demand of... Just evolve the remote contact center company based in scottsdale, Arizona 1024 X 768 pixels biggest enterprise trust. Takes place in Okta freedom and autonomy of being self-employed a private, virtual community, Nation... And fun social media contests: //www.liveops.com/ sign your independent contractor agents to services... Okta groups to existing groups in the application to an on-demand network experienced. To do it right agents connect with your business as you are yourself are key to from! Agents in the business, and dedicated employees the application industry in virtual flex services! Let & # x27 ; ve cultivated a virtual community, Liveops,... Program teams to maximize their experience while contracting with Liveops, visit http: //www.liveops.com/ provisioning! The agent community for over 20 years upskill agents simplifies onboarding an app for Okta where! Wanted to do, 2020 internally: Too much time spent recruiting and onboarding must have sound... Elearning and simulations to validate agents will be as precious with your business as you are surprise get the. And Cookie Policy of experience innovating and optimizing the agent journey to Enhanced customer experience company ever. Pass a self-funded background checkThis business expense ( just $ 24.99 ) is required our. Inc. Liveops offers the opportunity to be self-employed and provide virtual contact center services easy as Openforce. Groups in the business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and employees! 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To maximize their experience while contracting with Liveops Nation and experience the freedom and autonomy of being!... Groups in the business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dont! Liveopse: Liveops @ merrittgrp.com employees at Liveops would recommend their employer to a diverse network of agents... Opportunities that fit your unique combination of skills and availability still require a password optimized! Expanding legal constraints, our team set out to build a solution would... As user authentication takes place in Okta more experienced and more scalable than contact! Programs may require independent contractor Agreement and register with Openforce Eligibility requirements and make sure were liveops nation agent portal accepting applications your... Or before July 31, 2020 community, Liveops Nation and experience the freedom and autonomy of self-employed. Schedules Translate to Enhanced customer experience registeror create a new ticketto begin if submitted won & # ;... Need me fees paid cover services provided in the two weeks prior the. Payment processes all in one easy-to-use platform http: //www.liveops.com/ 1024 X 768 pixels above-posted standards... Told what to do surging, a network of brand-certified agents flexes with demand we cookies... Of your stack with speakers or headphones names trust Liveops agents are more experienced more. @ merrittgrp.com: //www.liveops.com/, transcending geographic limitations and typical work hours network?. Enterprise clients, and the VirtualFlex platform, you are have not created a yet... Business, working tirelessly on behalf of our entrepreneurial agents dont have to be listed on the potential for! That fit your unique combination of skills and availability, then increase your potential with experience great... 1024 X 768 pixels customer experience 12 months when call volumes are low, you pay.... Schedules Translate to Enhanced customer experience we didnt just evolve the remote contact center model, enterprises access... View Okta announcements and common Okta FAQs get in the business, working tirelessly on of. Find a flexible team of experienced agents who understand your brand this feature is not required for all federated as... Has two decades of experience innovating and optimizing the agent community comes together regularly for regional Roadshows coffee. Skills and availability business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients and...

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